Logistics operations often suffer from a disconnect between drivers on the road and maintenance teams. Breakdowns were reported via messy phone calls or WhatsApp, leading to critical safety delays, unstructured data that mechanics couldn't prioritize, and siloed communication between Jira and Slack.
I engineered a Full-Stack Intelligent Dispatch System that automates the entire incident lifecycle in under 2 seconds. Instead of just moving data, I integrated Agentic AI to 'read' and understand the driver's complaints, categorize them by severity (e.g., Brake Failure vs. Noise), and dispatch them instantly.
This system relies on event-driven orchestration handled via n8n and Python microservices.